Terms & Conditions
Last updated: 23 September 2026
1. About us
Alpha Auto Locks is a mobile auto locksmith service operating across East London, Essex, Kent, and Hertfordshire. By using our website or engaging our services, you agree to these terms and conditions.
2. Services
We provide mobile auto locksmith services including car lockouts, lost car key replacement, key programming, ignition barrel repair, and spare key cutting. All services are subject to availability and our ability to attend your location within our coverage area.
Quotes provided via our website or by phone are estimates only. Final pricing may vary depending on the vehicle, location, time of day, and complexity of the work required. We will always confirm the final price before commencing any work.
3. Bookings and cancellations
Bookings can be made by phone or via our online quote form. We ask that you provide accurate vehicle and location details to avoid delays. If you need to cancel or reschedule, please contact us as soon as possible on 07454 743 898.
A call-out fee may apply if our technician has already been dispatched and the job is cancelled on arrival.
4. Your responsibilities
By requesting our services, you confirm that:
- You are the registered keeper or owner of the vehicle, or have the owner's permission to request locksmith services
- You can provide proof of ownership or identity if requested by our technician
- The information you provide (vehicle details, location, contact details) is accurate and truthful
We reserve the right to refuse service if we have reasonable grounds to believe a vehicle does not belong to you.
5. Payment
Payment is due upon completion of the work unless otherwise agreed in advance. We accept cash and bank transfer. All prices include VAT where applicable.
6. Liability
We take every care to carry out our work to a professional standard. However, Alpha Auto Locks shall not be liable for any indirect, incidental, or consequential loss arising from our services, except where such liability cannot be excluded by law.
Our liability for any direct loss shall not exceed the amount paid for the service in question.
7. Website use
The content on this website is provided for general information purposes only. We make no warranties about the accuracy or completeness of the information. We reserve the right to update or remove content at any time.
You must not misuse this website by introducing viruses, attempting unauthorised access, or using it for any unlawful purpose.
8. Intellectual property
All content on this website, including text, images, and the Alpha Auto Locks logo, is the property of Alpha Auto Locks and may not be reproduced without our written permission.
9. Governing law
These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to these terms
We may update these terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.
11. Contact
If you have any questions about these terms, please contact us:
- Phone: 07454 743 898
- Email: info@alphaautolocks.co.uk
- Website: https://alphaautolocks.co.uk